FAQS

Can I remove items from my order?

You can delete any unwanted items from your shopping bag, if the order has not yet been processed. Simply click ‘remove’ on the unwanted item in the shopping cart screen.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please contact us on 04 473 6052.

Can I cancel my order?

Once payment for your order has been completed, the order cannot be cancelled via our website. If you have processed payment for your order and wish to cancel the order, please contact us on 04 473 6052 the day the order was placed.

What should I do if I receive a faulty item?

We take extra special care to check every item before it leaves us. However, if you believe you have received faulty merchandise, please don’t hesitate to contact us on 04 473 6052 within 3 business days of receiving the item.

What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact us on 04 473 6052.

Can I cancel my subscription to the Ultra Shoes mailing list?

You can easily cancel your subscription by clicking on the unsubscribe link at the footer of our email newsletters. Fill in the details and select send.

How do I recover my forgotten password?

If you've forgotten your password, you can recover it in the Log-in section. Enter your e-mail address and we'll send you an e-mail telling you what you need to do from there.

PAYMENT

We accept the following methods of payment:

Mastercard, Visa, American Express, LAYBUY and Mischief Gift Cards

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Is it safe to use my credit card on the website?

Yes, the data is transmitted via SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during electronic commerce transactions.

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