SHIPPING

Shipping in New Zealand

We offer a flat shipping rate of $5 on all orders within New Zealand, with no minimum order sizes or special exceptions.

We aim to dispatch all orders within 24 hours, via Toll NZ couriers. You will receive your item(s) usually within 2-4 business days. Please note rural deliveries may take up to 5 business days depending upon the service in your area.

Deliveries will not be made on weekends or public holidays.

Once your order has been confirmed and shipped, an email will be sent to you with the tracking details for your delivery.

For security reasons, all orders require a signature upon delivery. Please bear this in mind when selecting your delivery address. If no one is available to sign for your package, a calling card with instructions on how to collect it will be left.

Please note our courier service provider cannot deliver to a P.O Box address or Private Bags

Authority to leave

If you have given us Authority to Leave (ATL – No signature required), please not we are not liable in any way for loss, theft or damage to the parcel left in accordance with this authority.

For security reasons, we do not recommend this option where possible.

SHIPPING INTERNATIONALLY

Shipping to Australia

  • Orders up to 3 items - $35 NZD (GST Inc.)
  • For orders exceeding 3 items, please contact us for a shipping quote.

We ship via NZ Post economy courier. For security reasons, all orders require a signature upon delivery, please bear this in mind when selecting your delivery address. If no one is available to sign for your package, a calling card with instructions on how to collect it will be left.

Rest of the world

For orders outside NZ and Australia please contact us on 04 473 6052 or hello@www.ultrashoes.co.nz for delivery costs.

GOODS AND SERVICES TAX

Please note on orders being delivered to countries other than New Zealand or Australia may incur customs or import duty fees when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Customs policies and charges will vary from country to country. We'd recommend contacting your local customs office for further information

EXCHANGES + RETURNS

Online order - returns

We understand that sometimes things don’t work out. If you receive your order and aren’t 100% satisfied and in love with what you’ve chosen, we will happily offer you a full refund or exchange on your purchase.

To qualify for a refund in full, you will simply need to:

  • Return the goods to us within 30 days of the original purchase date
  • Ensure items are in the original saleable condition, show no signs of wear and returned in the original packaging. We are unable to accept returns on items that have been damaged after purchase, so we recommend trying your shoes on indoors on a carpeted surface to ensure you’ve chosen the best style and size.

When you order online with us, you will be provided with an invoice and returns form which lists all the information you will need to provide when returning your order to us.

Please ensure you complete and enclose the returns form with the goods being returned to us. This will ensure prompt processing of your refund/exchange. If for any reason you require a new returns form, simply call us on 04 473 6052 or send us a message

Return postage costs are to be covered by the customer, but we will not ask you to pay any further shipping costs if you choose to exchange your order for a different size or style. We recommend that you use a trackable method of postage, as we cannot be held responsible for any items lost in transit.

Returns are to be shipped to:

Ultra Shoes
53 Willis Street
Wellington 6011

If we cannot fill your order or provide you with a requested exchange we will issue you with a full refund.

All refunds will be processed via the original method of payment and will be processed by us within 3 business days of receipt of your returned order. Please note that depending on your credit card provider it may take an additional 2-10 days to post to your account. We have no control over banks processing times or policies.

Please note shipping costs will be refunded for items deemed faulty.

Our In-store Exchange + Returns Policies differ to that of our Online Policies.

Faulty items

We take extra special care to check every item before it leaves us. However, if you believe you have received faulty merchandise, please don’t hesitate to contact us on 04 473 6052 or hello@www.ultrashoes.co.nz within 3 business days of receiving the item.

We will happily repair or replace any item deemed faulty after assessment. If we cannot repair or replace the item, we will provide a full refund (inclusive of any shipping costs).

If a fault develops after being worn, please contact us call 04 473 6052 and one of our lovely team members will be happy to help you.

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