SHIPPING

Shipping in New Zealand

We offer free shipping on all orders $50 and over within New Zealand. On orders $49.99 and below, a shipping fee of $7 applies. 

We aim to dispatch all orders within 24 hours, via Courier Post. You will receive your item(s) usually within 2-4 business days. Please note rural deliveries may take up to 5 business days depending upon the service in your area.

Deliveries will not be made on weekends or public holidays.

Once your order has been confirmed and shipped, an email will be sent to you with the tracking details for your delivery.

For security reasons, all orders require a signature upon delivery. Please bear this in mind when selecting your delivery address. If no one is available to sign for your package, a calling card with instructions on how to collect it will be left.

Please note our courier service provider cannot deliver to a P.O Box address or Private Bags

Authority to leave

If you have given us Authority to Leave (ATL – No signature required), please not we are not liable in any way for loss, theft or damage to the parcel left in accordance with this authority.

For security reasons, we do not recommend this option where possible.

CLICK + COLLECT

What is Click + Collect

Click & Collect allows you to make a purchase online (securing your desired style and size), but instead of having it shipped to you, you can collect it in store, allowing you to check the fit and saving you the shipping costs.

After being notified of its arrival, you may pick your purchase up at your convenience.

How do I use Click + Collect?

When placing an online order, at the checkout select 'collect in store'.

When can I collect my purchase?

We will send an Order Confirmation email (print this out if you can or save it) to confirm your order has successfully been placed. When your order has arrived in store and it is ready to collect, we will send you an email to let you know. This will take 2-4 working days from date of purchase.

If you have any questions at any stage, please don't hesitate to contact us on 04 473 6052 or at hello@ultrashoes.co.nz

Do I need to bring anything into the store, when collecting my purchase?

You will need your Order Confirmation we sent you via email; this could be printed out, or you can simply show us it on your mobile device. We will also require you to provide one form of identification. This can be, NZ Drivers Licence, 18+ Card, Student ID, Passport, or a Credit/Debit card (embossed with your name).

Can someone else collect my shopping for me?

Yes, if they have the order confirmation and a photo ID they will be able to pick up your order.

Can I try it on when I pick it up?

Absolutely. Our footwear experts in-store can help you make sure the fit is just right and advise you on the best way to care for your new shoes to ensure they stay looking fantastic!

What if I change my mind, or the size is wrong?

Not a problem, you can exchange it when you are in-store.

Where can I return my order, if I change my mind later?

You can either do this in store or download and complete a Returns/Exchange Form and return your purchase to the to the address detailed on it. We will advise you when your refund has been processed.

How long will my order be held for?

We will hold your order in-store for 14 days from date of purchase. We know life gets busy, so we will send you a couple of friendly reminders that your purchase is ready and waiting for you to collect. However, if we have done this and still don’t hear from you, then your order will be refunded in full and we will send you an email advising you of this.

SHIPPING INTERNATIONALLY

Shipping to Australia

  • Orders up to 3 items - $15 NZD (GST Inc.)
  • For orders exceeding 3 items, please contact us for a shipping quote.

We ship via NZ Post economy courier. For security reasons, all orders require a signature upon delivery, please bear this in mind when selecting your delivery address. If no one is available to sign for your package, a calling card with instructions on how to collect it will be left.

Rest of the world

For orders outside NZ and Australia please contact us on 04 473 6052 or hello@ultrashoes.co.nz for delivery costs.

IMPORT CHARGES

Please note on orders being delivered to countries other than New Zealand may incur customs or import duty fees when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Customs policies and charges will vary from country to country. We'd recommend contacting your local customs office for further information

Please note if these charges are applied, it may affect the delivery timeframe.

INTERNATIONAL PAYMENT

When converting prices to another currency or when an item is charged to a credit card, a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates and credit card company charges.

Any refunds processed to an international credit card will be done using the exchange rate on the day the refund is processed. Mischief Shoes takes no responsibility for any difference between the refund rate and the rate that the initial purchase was processed at.

EXCHANGES + RETURNS

Online order - returns

We understand that sometimes things don’t work out. If you receive your order and aren’t 100% satisfied and in love with what you’ve chosen, we will happily offer you a full refund or exchange on your purchase.

To qualify for a refund in full, you will simply need to:

  • Return the goods to us within 30 days of the original purchase date
  • Ensure items are in the original saleable condition, show no signs of wear and returned in the original packaging. We are unable to accept returns on items that have been damaged after purchase, so we recommend trying your shoes on indoors on a carpeted surface to ensure you’ve chosen the best style and size.

Please ensure you complete and enclose the Returns/Exchange Form with the goods being returned to us. This will ensure prompt processing of your refund/exchange.

Return postage costs are to be covered by the customer, but we will not ask you to pay any further shipping costs if you choose to exchange your order for a different size or style. We recommend that you use a trackable method of postage, as we cannot be held responsible for any items lost in transit.

Returns are to be shipped to:

Ultra Shoes
53 Willis Street
Wellington 6011

If we cannot fill your order or provide you with a requested exchange we will issue you with a full refund.

All refunds will be processed via the original method of payment and will be processed by us within 3 business days of receipt of your returned order. Please note that depending on your credit card provider it may take an additional 2-10 days to post to your account. We have no control over banks processing times or policies.

Please note shipping costs will be refunded for items deemed faulty.

Our In-store Exchange + Returns Policies differ to that of our Online Policies.

Faulty items

We take extra special care to check every item before it leaves us. However, if you believe you have received faulty merchandise, please don’t hesitate to contact us on 04 473 6052 or hello@ultrashoes.co.nz within 3 business days of receiving the item.

We will happily repair or replace any item deemed faulty after assessment. If we cannot repair or replace the item, we will provide a full refund (inclusive of any shipping costs).

If a fault develops after being worn, please contact us call 04 473 6052 and one of our lovely team members will be happy to help you.

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